Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and [LEGAL ENTITY NAME] ("Run The Fundraiser," "we," "us," or "our") for access to and use of the Platform, including our website, applications, APIs, and hosted event pages.

By accessing or using the Platform, creating an organization account, running an event, making a pledge, or submitting information through an event page, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy, each incorporated by reference. If you do not agree, do not use the Platform.

If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Definitions

"Organization"

A nonprofit, school group, community organization, or other entity that creates an account and hosts one or more fundraising events on the Platform.

"Account Admin"

An authorized representative of an Organization who creates the account, connects payment providers, and manages organization settings.

"Event Manager" or "Volunteer"

Individuals authorized by an Organization to operate a specific event, such as entering offline gifts, viewing reports, or running the live board.

"Donor" or "Guest"

A person who makes an online gift through an Organization's give page, submits a pledge, or whose gift is recorded offline by event staff.

"Event Data"

Information stored for a specific event, including gift and pledge ledger lines, optional display names, donor contact fields submitted on forms or entered by staff (such as name, postal address, and email), gift amounts, notes, event configuration, and reports derived from that information.

"Payment Provider"

A third-party payment processor (such as Square or Stripe) connected by an Organization to accept online card or bank gifts.

"Services"

The Platform features we make available, including hosted give pages, live tracker boards, manage consoles, reports, webhooks, and related infrastructure.

3. The Platform: what we do and do not do

3.1 Technology platform only

Run The Fundraiser provides hosted software that helps Organizations run live fundraising events. We are not a payment processor, money transmitter, broker, escrow agent, professional fundraiser, tax advisor, or merchant of record. We do not solicit donations on any Organization's behalf, decide how funds are used, or guarantee the truthfulness of any Organization's materials.

Organizations and Donors interact with each other through the Platform. Except as expressly stated in these Terms, we are not a party to any gift, pledge, or offline payment arrangement between an Organization and a Donor.

3.2 Payments

When online giving is enabled, Donors are redirected to the Organization's Payment Provider hosted checkout. We do not receive, store, or process credit card numbers, debit card numbers, or bank account credentials. Payment Provider terms and privacy policies apply to those transactions.

Funds from online gifts settle directly in the Organization's Payment Provider account according to that provider's rules. We charge no platform fee for use of the Services in the current version of the product, but Payment Provider processing fees still apply to online gifts.

3.3 Pledges and offline gifts

The Platform supports pledge commitments and offline gift records (such as cash, check, or sponsorship lines) entered by authorized event staff or, where enabled, submitted by Donors through public forms. These records are not payment transactions processed by us. Organizations are solely responsible for collecting pledged or offline amounts, maintaining internal records, issuing receipts, and reconciling totals.

3.4 No professional advice

Information on the Platform is for general operational convenience only. It is not legal, tax, accounting, or charitable-solicitation advice. Organizations should consult qualified advisors about registration, disclosure, receipting, sales tax, gaming or raffle rules, and other compliance obligations in their jurisdiction.

4. Eligibility

• You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract to create an Organization account or act as an Account Admin, Event Manager, or Volunteer.
• The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have done so, contact us at privacy@runthefundraiser.com.
• Organizations must use the Platform only for lawful fundraising and event operations. You may not use the Platform if you are barred from doing so under applicable law or if we have suspended or terminated your access.

5. Organization accounts and authorized users

5.1 Registration and accuracy

Account Admins must provide accurate organization and contact information and keep it current. You are responsible for all activity under your Organization account, including actions taken by Event Managers and Volunteers you authorize.

5.2 Authentication

We use third-party identity services (such as Clerk) for sign-in, multi-factor authentication, and phone one-time codes for event staff. You are responsible for safeguarding access to devices and accounts used to manage events.

5.3 Payment Provider connection

Connecting a Payment Provider requires appropriate authority over that merchant account. You authorize us to receive webhook and transaction metadata from your Payment Provider solely to display gifts on your live board and reports. Disconnecting a provider stops new online gift matching but does not by itself delete stored Event Data.

5.4 Terms acceptance at signup

Organization account creation requires affirmative acceptance of these Terms and the Privacy Policy. We may record the version accepted and the time of acceptance.

6. Personal information and data responsibilities

The Platform stores information that identifies or relates to individuals. Examples include donor or pledger names, postal addresses, email addresses, phone numbers (if collected), gift or pledge amounts, and related notes entered for pledges, offline cash or check gifts, sponsorships, or optional public display on a live board.

6.1 Roles

For Event Data that identifies Donors or other individuals, the Organization is the controller (or equivalent under applicable privacy law) and determines what to collect and how to use it. Run The Fundraiser acts as a service provider and processor that hosts and processes Event Data on the Organization's instructions to operate the Services.

Our account, security, hosting, and operational data practices are described in the Privacy Policy.

6.2 Organization obligations

Each Organization agrees that it will:

• Collect and use Donor personal information only for lawful fundraising and event-administration purposes;
• Provide any notices and obtain any consents required by law before collecting personal information through event pages or staff entry;
• Not enter or upload personal information it does not have a right to use (including information about minors except as permitted by law);
• Maintain its own privacy notice or policy describing how it handles Donor information, and honor that policy;
• Use exported reports and contact information in compliance with anti-spam, telemarketing, and similar laws (including CAN-SPAM and the Telephone Consumer Protection Act, where applicable);
• Respond to Donor questions, correction requests, and receipt requests directly. We are not the Organization's help desk for donor relations;
• Export Event Data before automated deletion under our retention schedule (see Section 8).

6.3 Minimization and staff-entered data

Organizations should collect only the personal information needed for their event. When Event Managers enter offline gift or pledge records that include donor contact details, the Organization represents that it has a lawful basis to record and store that information on the Platform.

6.4 Public display

Live tracker boards may show gift or pledge amounts together with a display name or "Anonymous," depending on event settings and what was submitted. Organizations are responsible for configuring events so public display matches their expectations and policies.

6.5 Security

We implement reasonable administrative, technical, and organizational measures appropriate to the nature of the Services. No method of transmission or storage is completely secure. We cannot guarantee absolute security.

7. Donor and visitor terms

If you visit a public give page, submit a pledge, or otherwise interact with an Organization's event without creating a Platform account:

• You understand the Organization, not Run The Fundraiser, is running the fundraiser and is responsible for how your gift or pledge is used.
• Online payments are processed by the Organization's Payment Provider. We are not responsible for payment failures, chargebacks, or refunds handled outside the Platform.
• Information you submit on pledge or give forms, and information event staff enter about you, is shared with the Organization and stored as Event Data subject to these Terms and our Privacy Policy.
• You represent that information you provide is accurate to the best of your knowledge.
• For tax deductibility, receipts, or questions about how funds are used, contact the Organization directly.

8. Data retention and export

Event Data is retained while an event remains active. If an event has no qualifying activity for 30 days, we send a notice to the Account Admin email on file warning that Event Data will be deleted in 30 additional days unless activity resumes. After 60 days of inactivity, we automatically delete per-event detail, including gift lines, pledges, and related donor fields.

After deletion, Account Admins may see anonymized summary totals for past events (amounts and counts, not names or contact information). We may retain non-identifying aggregated statistics for capacity planning and service improvement, as described in the Privacy Policy.

Organizations are responsible for exporting CSV or other reports before deletion. We are not liable for loss of Event Data after the published retention period.

9. Acceptable use

You must comply with our Acceptable Use Policy, which describes prohibited conduct in more detail. In summary, you agree not to, and not to allow others to:

• Use the Platform for unlawful, fraudulent, or misleading fundraising;
• Impersonate any person or Organization, or misrepresent your tax-exempt or charitable status;
• Upload viruses, malware, or harmful code, or attempt to probe or breach Platform security;
• Scrape, crawl, or harvest data from the Platform except through features we expressly provide (such as authorized exports);
• Use the Platform to send unsolicited commercial messages or spam;
• Post content that infringes intellectual property, privacy, or publicity rights;
• Harass, threaten, or promote hatred or violence;
• Use the Platform in violation of export control or sanctions laws;
• Reverse engineer or copy the Platform except as permitted by law;
• Resell or white-label the Services without our written permission.

We may investigate violations and cooperate with law enforcement.

10. Organization content and representations

Organizations are solely responsible for event names, descriptions, logos, images, and other content they upload or display ("Organization Content"). You represent and warrant that Organization Content is accurate, lawful, and does not violate third-party rights.

You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, and display Organization Content solely to provide the Services (for example, rendering your logo on a live board).

Organizations represent that online and offline totals shown on the Platform depend on correct configuration, webhook setup, and staff entry, and that they will verify totals against their own records.

11. Free service; availability; changes

11.1 No fees (current product)

We currently provide the core Services without a subscription or per-event platform fee. We may introduce optional paid features in the future with separate terms.

11.2 No service-level agreement

The Platform is a best-effort utility. We do not guarantee uninterrupted, error-free, or real-time operation during your event. Displayed totals, counts, and board updates may be delayed or incorrect if Payment Provider webhooks fail, networks fail, or staff enter data incorrectly. Organizations should maintain independent records and not rely on the live board as their sole system of record.

11.3 Changes and maintenance

We may modify, suspend, or discontinue any part of the Services at any time. We will use reasonable efforts to post material service issues on our public status page. We are not obligated to provide phone or email support.

12. Suspension and termination

We may suspend or terminate access to the Platform immediately if we reasonably believe you violated these Terms, pose a security or legal risk, or if required by law. Organizations may stop using the Platform at any time.

Account Admins may request Organization account deletion through account settings or by contacting us. Deletion triggers purge of Organization events according to our retention rules and removes connected integrations. Sections that by their nature should survive (including payment disclaimers, data responsibilities, disclaimers, limitations of liability, indemnification, and dispute terms) survive termination.

13. Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that: (a) the Platform will meet your requirements; (b) totals, reports, or live board figures will be accurate or complete; (c) defects will be corrected; or (d) the Platform will be available at any particular time.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, disclaimers apply to the maximum extent permitted.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RUN THE FUNDRAISER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, GOODWILL, DATA, OR FUNDRAISING AMOUNTS, ARISING FROM OR RELATED TO THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) US $100 OR (B) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (WHICH, FOR THE CURRENT FREE PRODUCT, MAY BE ZERO).

These limits apply to the fullest extent permitted even if a remedy fails of its essential purpose. Some jurisdictions do not allow limitation of certain damages. In those cases, our liability is limited to the maximum extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Run The Fundraiser and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your or your Organization's use of the Platform; (b) Organization Content; (c) your fundraising activities or use of Donor personal information; (d) your violation of these Terms or applicable law; or (e) any dispute between you and a Donor, Payment Provider, or other third party.

16. Disputes and governing law

Governing law. These Terms are governed by the laws of the State of [STATE], United States, without regard to conflict-of-law rules, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

Informal resolution. Before filing a claim, you agree to contact us at legal@runthefundraiser.com and attempt to resolve the dispute informally for at least 30 days.

Venue. Except where prohibited by law, exclusive jurisdiction for disputes not subject to small-claims court lies in the state or federal courts located in [COUNTY, STATE], and you consent to personal jurisdiction there.

Class action waiver. To the extent permitted by law, disputes must be brought individually and not as a plaintiff or class member in any purported class or representative proceeding.

17. Intellectual property

We own the Platform, our trademarks, and all related technology, except Organization Content and third-party materials. These Terms do not grant you any right to use our name, logos, or branding except as necessary to use the Services.

Feedback you provide may be used by us without restriction or compensation.

18. Copyright complaints

If you believe content on the Platform infringes your copyright, send a notice to our designated agent at copyright@runthefundraiser.com including: (1) identification of the copyrighted work; (2) identification of the material claimed to be infringing and its location; (3) your contact information; (4) a statement of good-faith belief; (5) a statement under penalty of perjury that your notice is accurate; and (6) your physical or electronic signature.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms with a new effective date and, where required, provide additional notice (for example, at signup or by email to Account Admins). Continued use after the effective date constitutes acceptance. For Organization accounts, we may require re-acceptance before creating new events after a material update.

20. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, and the Acceptable Use Policy are the entire agreement regarding the Platform.
• Severability. If any provision is unenforceable, the remainder stays in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Third-party services. Payment Providers, Clerk, Cloudflare, and other subprocessors are independent third parties governed by their own terms.

21. Contact

[LEGAL ENTITY NAME]
[STREET ADDRESS]
[CITY, STATE ZIP]
Email: legal@runthefundraiser.com
Privacy: privacy@runthefundraiser.com